Overview
In this Privacy Policy, MyGutful, we, us, and our refer to the team operating the MyGutful website and related products. We are committed to handling personal information with care and in line with applicable privacy laws.
By using our website, joining our waitlist, contacting us, or otherwise sharing information with us, you agree to the collection, use, and disclosure practices described in this policy. We may update this policy from time to time by publishing a new version on this page.
What personal information we may collect
Depending on how you interact with MyGutful, we may collect information such as:
- your name or preferred display name;
- email address and other contact details you choose to provide;
- messages, enquiries, feedback, survey responses, and waitlist submissions;
- device, browser, operating system, approximate location, IP address, and usage analytics;
- details about how you use our website, app, and related content; and
- any other personal information you choose to provide to us directly or through linked services.
How we collect personal information
We may collect personal information directly from you or through the systems we use to operate MyGutful. For example, information may be collected when you:
- join our waitlist or sign up for updates;
- use our website or app;
- contact us by email, web form, or another channel;
- respond to surveys, promotions, or research requests; or
- interact with our content, communications, or third-party service providers.
Why we collect, use, and disclose information
We may collect, hold, use, and disclose personal information to:
- provide, maintain, secure, and improve MyGutful;
- manage waitlist signups, product access, onboarding, and support;
- send service updates, product announcements, and other communications you ask for;
- understand usage patterns, troubleshoot issues, and improve the experience;
- carry out research, analytics, and limited marketing activities; and
- meet legal, regulatory, and operational obligations.
Direct marketing
We may send you marketing or product-related messages where permitted by law or where you have asked to hear from us. You can opt out at any time by using the unsubscribe option in our emails or by contacting us.
Who we may share information with
We may disclose personal information to trusted service providers and partners who help us operate MyGutful, such as hosting, analytics, customer support, communications, and security providers. We may also disclose information where required to comply with law, protect our users, enforce our terms, or support a business restructure or transfer.
Overseas disclosure
Some of the service providers we use may store or process information outside your country of residence. Where this happens, we take reasonable steps to work with providers that offer appropriate privacy and security protections.
Cookies and website analytics
We may use cookies and similar technologies to understand traffic, remember preferences, and improve site performance. These tools may collect information about your browser, device, visit timing, and the pages you interact with. Most browsers allow you to disable cookies, although doing so may affect how the site works.
Security
We take reasonable technical, administrative, and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. No system is completely secure, so we cannot guarantee absolute security.
Access, corrections, and complaints
You can ask for access to the personal information we hold about you, request corrections, or raise a privacy concern by contacting us. We may need to verify your identity before responding. If you believe we have handled your information improperly, please contact us first so we can investigate and respond.
Contact
For privacy questions or requests, please use the contact details published on our contact page as they become available.